I would not use again or recommend to a friend. I picked a full size rental car and paid for it in advance. 2 weeks later we went to pick up the vehicle and was given a Kia Compact 5 door car. The lady at counter said she worked all day to get us a full size but everyone was out of stock. It was the Kia or nothing. The Kia was the same grade of car we already own. We picked a full size car for a reason for our 13 hour drive. If we wanted the road noise and less comfortable seats we would have taken one of our own cars and saved the money. Don't give me the option to pick from different car categories and different price levels if you are just going to give me whatever you happen to have on hand. If you can't provide the level car requested then don't make your location an option for pick up. I want to keep my spending dollars locally but not at my expense. We were told by Hertz to give a case number to the clerk when we return the car and we would be given some type of concession. This did not happen. When we returned the car, a day early even, we were told that since we pre-paid they could not do anything. Education received! Business taken to competitor. We have a car reservation at Enterprise in Owasso this week.
This is the third time this year that we have used this Hertz. We have had no problems with the car that we have rented. We will use them again of the need arises!
Hertz is a US Car Rental based in Owasso, Oklahoma. Hertz is located at 8231 N Owasso Expy, Owasso, OK 74055, USA.
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